frequently asked questions
WHERE CAN I BUY?
See You In PARIS is currently sold online at seeyouinparis.com and fineartamerica.com
****Subscribe to our newsletter for updates on events and future pop-ups****
CONTACT US:
HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
For customer service inquiries only, please email info@seeyouinparis.com
I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
MODEL INQUIRIES?
For model inquiries please contact our team at info@seeyouinparis.com
PRESS INQUIRIES?
For press inquiries please contact our team a info@seeyouinparis.com
JOB INQUIRIES?
For job inquiries please contact our team at info@seeyouinparis.com
EARLY ACCESS:
HOW CAN I SIGN UP FOR EARLY ACCESS?
EXCHANGES/RETURNS:
WHAT IS YOUR EXCHANGE/RETURN POLICY?
Currently all sales are final. Thank you for your understanding.
WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.
WHAT IF MY ITEM IS MISSING?
In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the item is available and the customer contacts us via email within 14 days of the package being marked as delivered.
ABOUT MY ORDER:
CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT HAS BEEN PLACED?
We can’t make any promises, but we’ll give it our best shot. Email us ASAP at info@seeyouinparis.com for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed.
WHAT IF I NEED TO CANCEL MY ORDER?
If you need to cancel your order please contact us at info@seeyouinparis.com ASAP. We can only cancel an order if it has not been processed through our fulfillment center.
HOW CAN I EDIT MY SHIPPING ADDRESS?
We can only edit shipping addresses for small spelling and grammatical errors but can’t change the address completely. We can cancel your order if you entered the wrong address just contact us at info@bodybyraventracy.com. Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.
Please double check your address before placing your order.
WHY WAS MY ORDER CANCELED WITHOUT ME ASKING?
We reserve the right to cancel any order for any reason. If we are unable to receive a response from you after reaching out numerous times or after 5 days to confirm your shipping address, we may choose to cancel and refund the order. It is crucial to ensure that your address is complete, including the apartment or suite number, when checking out. This helps us process your order smoothly and ensures that you receive your products without any issues.
WHERE DO I ENTER MY PROMO CODE?
Enter your promo code at checkout, before you enter your credit card info!
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with Apple Pay, PayPal, Shop Pay or After Pay!
I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA) DO I HAVE TO PAY CUSTOMS AND TAXES?
Yes, items shipped outside of the United States may be subject to import duties, taxes, and/or charges. These charges will not be covered or reimbursed by Body by Raven Tracy. As an international customer, you are responsible for any and all customs charges due upon the delivery of the product.
Thank you for your understanding and cooperation as we enhance our international shipping processes. If you have specific questions, feel free to reach out to our customer service team.
SHIPPING
WHEN WILL MY ORDER ARRIVE?
Domestic orders typically arrive 3-5 business days after your order is processed. Processing typically takes 1-3 business days unless stated otherwise on the product page.
For international orders, please allow up to 7-10 business days for your package to arrive. Trust us babe - we're worth the wait!
DO YOU SHIP INTERNATIONALLY?
Yes, we offer standard and express shipping options to most countries via DHL.
DOMESTIC RATES (USA)
STANDARD (3 to 5 business days): $8.95 and up based on weight.
PRIORITY (2 to 3 business days): $11.95 and up based on weight
EXPRESS (1 to 2 business days): Calculated by carrier.
INTERNATIONAL RATES
Rates are calculated by carrier based on destination and weight. The customer is responsible for all customs and duty charges.